About us: at dx foundation, we are more than just salesforce consultants - we are architects of the digital future. Our mission is to empower businesses by unlocking the full potential of their customer relationships through innovative digital experiences. As a cross-cloud salesforce partner, our focus extends beyond technology to crafting a digital journey that enhances customer, user, and it experiences. We lead with advisory services, ingraining best practices and strategic thinking into every implementation, ensuring our solutions drive meaningful business impact.
we are seeking a skilled salesforce solutions architect with expertise in field service lightning (fsl) to lead solution design, architecture, and implementation for complex, client-facing projects. This role will involve facilitating discovery workshops, gathering business and technical requirements, crafting solution designs, and overseeing delivery while ensuring alignment with best practices and business objectives.
what you will do:
* lead discovery workshops to understand customer needs, identify user personas, and gather detailed requirements and user stories related to field service lightning.
* assess clients' current architecture and design scalable and optimized fsl solutions to enhance their field service operations.
* develop solution designs that effectively communicate business value and secure stakeholder buy-in.
* ensure user stories are well-defined and conduct quality reviews to maintain high implementation standards.
* create proofs of concept (pocs) and demos to showcase fsl capabilities and best practices to clients.
* provide technical guidance to the team, ensuring salesforce best practices and industry standards are met or exceeded.
* assess technical complexity and allocate appropriate resources to meet project requirements.
* conduct design and code reviews to ensure scalability, performance, and compliance with salesforce development guidelines.
* manage release planning, devops governance, and deployment plans for fsl projects.
* conduct unit, integration, and performance testing while collaborating with users for uat (user acceptance testing).
* write technical specifications for custom development and system integrations.
* document build plans and delegate work to development team members.
your knowledge, skills, and abilities:
* 5+ years of consulting experience, with expertise in designing enterprise applications.
* 3+ years of experience working with field service lightning (fsl), including service territories, work orders, scheduling, and optimization.
* strong salesforce development skills, including apex, lightning web components (lwc), soql, flow, and other salesforce tools.
* proven ability to lead client requirements gathering and solution design sessions for complex implementations.
* experience integrating third-party solutions with salesforce and configuring mobile field service solutions.
* proficiency in deploying and integrating salesforce solutions using rest apis, sql, javascript, and html.
* solid understanding of agile methodologies, testing frameworks, and release management best practices.
* experience working with salesforce service cloud, experience cloud, and related products.
what would make you an outstanding candidate:
* deep understanding of field service operations, mobile workforce management, and scheduling optimization.
* experience integrating fsl with erp, iot, or third-party scheduling tools.
* strong analytical skills and a solution-oriented mindset to address complex field service challenges.
* a collaborative, high-energy work ethic, thriving in fast-paced environments.
* passion for discovering, learning, and implementing new technologies to improve field service efficiency.
* ability to mentor and train junior team members, fostering a culture of knowledge sharing and growth.
why join the dx foundation team?
at dx foundation, we are committed to creating an inclusive and supportive work environment for our team. We offer a range of benefits, including:
* access to private medical insurance through metlife.
* life insurance policy through sura seguros.
* 30-day christmas bonus and a monthly technology stipend.
* 8% salary contribution to a savings fund.
* flexible vacation policy that allows you to rest and recharge when needed.
* family-friendly benefits, including 16 weeks off for maternity leave, 8 weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.
* professional development support, including salesforce certifications, continued learning opportunities, and conferences.
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