Company overview
didi global inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including asia-pacific, latin america, and africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of ai technology and localized smart transportation innovations. Didi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.
team overview
the role involves planning and executing work with limited guidance, while making independent decisions according to established processes. It requires obtaining results by effectively managing people's performance, setting clear goals to meet deadlines and objectives, and prioritizing tasks to boost execution. Additionally, creating a positive team environment and culture, along with identifying team training needs, is crucial. The position also involves validating that the operations process is fully fulfilled to ensure efficiency and success.
role responsibilities
* supervising the team and workloads, potentially being responsible for more than two lines of business.
* ensuring that the metrics delivered are correct and serving as the manager's backup.
* validating processes.
* presenting process improvement initiatives.
* managing day-to-day operational issues.
* applying strong team member management criteria, especially for special scenario resolutions.
* communicating effectively on process/technical issues.
* making decisions under pressure and resolving conflicts with tact and diplomacy.
* holding meetings with internal clients.
role qualifications
* 5+ years of relevant experience or in a similar position in kyc/fraud.
* 2+ years in the same position, leading teams of 10+ people.
* associate's/ bachelor's degree or equivalent experience.
* intermediate english proficiency (mandatory).
* ms software proficiency.
* knowledge of qa standards.
* familiarity with industry standards.
* capacity to define kpis.
* experience in process improvement.
* strong training skills.
* strong presentation skills.
* strong interpersonal skills to communicate effectively with team members, stakeholders, and senior management.
* ability to foster a positive and collaborative work environment, promoting teamwork and morale.
* ability to develop high-performance teams and strong collaboration skills.
* able to support the area manager as a backup.
* stakeholder management.
* risk-fraud vision.
eeo statement
* we create customer value – we strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
* we are data-driven – we are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
* we believe in win-win collaboration – success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
* we believe in integrity – integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
* we always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
* we believe in diversity and inclusion – diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
we are committed to building inclusive and diverse teams.
at didi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an equal opportunity employer.
employment and advancement decisions at didi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
we are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
i acknowledge that prior to submitting this application, i have read and accepted the privacy notice for candidates which is available on https://careers.didiglobal.com/terms
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