*requirements*:- excellent customer service, verbal and written communication- active listening skills- knowledge of customer service practices- high-level technical knowledge to be able to understand a customer's problem and be able to communicate to support engineers.desirable: experience with crm tools*responsibilities*:- answer incoming customer phone calls- respond to customer inquiries received via chat- create/monitor problem reports (cases) from customers in our call tracking system- validate customer maintenance status- validate assigned contacts for customers and provide user-ids for accessing the support customer portal- confirm problem description, severity, and gather basic product information- research required information using available resources and respond to basic product questions and general queries- direct cases to the appropriate product support group- help to maintain internal support procedures- interface with other tac specialists and support staff around the worldtipo de puesto: tiempo completosalario: $11,000.00 - $15,000.00 al meshorario:- turno de 8 horasprestaciones:- descuentos y precios preferenciales- estacionamiento de la empresalugar de trabajo: in person