As a customer service representative, you will play a vital role in providing exceptional telephonic and non-telephonic support to our customers.
your primary responsibility will be to diagnose and resolve problems using your department tools, resources, business judgment, and expertise.
your ultimate goal will be to increase customer confidence in our products and protect the company's revenue.
to excel in this role, you will need to use your training, education, or experience to fulfill your daily responsibilities.
we are looking for individuals who possess excellent problem-solving and communication skills and can work collaboratively in a team environment.
- *responsibilities*:_
- provide exceptional telephonic and non-telephonic support to customers by diagnosing and resolving problems using department tools, resources, business judgment, and expertise.
- ensure productivity and quality levels are met to meet and exceed customer expectations.
- provide proactive support to segmented customer groups and give expert advice that will assist customers in achieving the highest possible visibility on the web.
- participate in projects and generate ideas to ensure continuous improvement of department tools and resources.
- support and resolve confidential ratings inquiries.
tipo de puesto: tiempo completo
salario: a partir de $13,000.00 al mes
horario:
- turno de 8 horas
prestaciones:
- vales de despensa
idioma:
- inglés (obligatorio)