Develop digital solutions and provide support to users of controllership tools to ensure efficient, high-quality, and continuous processes.
*main responsibilities*:- controllership tools' support.- develop digital solutions to enhance user satisfaction.- provide support over controllership solutions.- comply with targets and plans for new solutions.- train new users.- comply with established service level agreements (sla).- maintain the configuration of controllership tools.
*position challenges*:- innovative thinking- use of generative artificial intelligence- problem-solving skills to ensure that product or service issues are quickly addressed to ensure compliance of controllership month end close due dates.- ensure high-level user satisfaction.
*qualifications*:- language proficiency: top-notch oral, written, and interpersonal abilities.
(spanish and english).- areas of expertise: experience in the use of gen ai.- technical skills required by role: accounting knowledge and advanced knowledge of microsoft office solutions.- soft skills: multitasking with precision.
capacity to accept and utilize constructive criticism.
*internal/external relations*:internal:- users of controllership solutions (central and local users)- controllership departments- p&it (support and support delivery centers)external:- ges and p&it outsourcing suppliers- neoris and other technical consulting companies*cemex diversity and inclusion statement*:at cemex, we recognize the diversity of the world in which we live and in which we do business.
we respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality.
we promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.