Develop digital solutions and provide support to users of controllership tools to ensure efficient, high-quality, and continuous processes.
*main responsibilities*:
- controllership tools' support.
- develop digital solutions to enhance user satisfaction.
- provide support over controllership solutions.
- comply with targets and plans for new solutions.
- train new users.
- comply with established service level agreements (sla).
- maintain the configuration of controllership tools.
*position challenges*:
- innovative thinking
- use of generative artificial intelligence
- problem-solving skills to ensure that product or service issues are quickly addressed to ensure compliance of controllership month end close due dates.
- ensure high-level user satisfaction.
*qualifications*:
- language proficiency: top-notch oral, written, and interpersonal abilities.
(spanish and english).
- areas of expertise: experience in the use of gen ai.
- technical skills required by role: accounting knowledge and advanced knowledge of microsoft office solutions.
- soft skills: multitasking with precision.
capacity to accept and utilize constructive criticism.
*internal/external relations*:
internal:
- users of controllership solutions (central and local users)
- controllership departments
- p&it (support and support delivery centers)
external:
- ges and p&it outsourcing suppliers
- neoris and other technical consulting companies
*cemex diversity and inclusion statement*:
at cemex, we recognize the diversity of the world in which we live and in which we do business.
we respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality.
we promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.