*description*:gordian staffing, a new way of hrfounded in 2019, gordian staffing helps small and medium-sized enterprises in the united states and canada with specialized services and provides high-quality people solutions.
our headquarter is in omaha, nebraska.
abroad we have offices in guadalajara and mexico city.get to know our customer:the company is only focused on association management services; they provide services with the highest quality standards in order to protect the important value of those homeowner associations.we are looking for a maintenance coordinator to support the following activities:- process work orders as received by confirming receipt to the homeowner and assigning the appropriate vendor.- maintain good rapport with property owners, promptly responding to work orders and providing updated timelines as projects are scheduled.- adhere to the corporate service inquiry procedure for logging calls.- draft correspondence as directed to both owners and vendors.
send qa correspondence to owners and record responses.- forward all maintenance issues/requests to the appropriate staff or vendor via the crm work order program.- respond to homeowners submitting maintenance requests through the website.- follow up with vendors to confirm the scheduling of appointments with owners to ensure maintenance requests are promptly addressed.- work with vendors to receive set-up documents (w9 and insurance cert) and send appropriate insurance renewals as required.
*phone volume*: low to intermediate (around 30% of the time)*work schedule*daylight saving: 7:00 to 16:00 cst mex.regular schedule: 8:00 to 17:00 cst mex*_this role is remote, and we only hire in mexico for this position._*we offer*- competitive salary (according to experience)- law benefits- remote work- work stability- computer equipment- major medical insurance- christmas bonus of 30 days (aguinaldo)after the 3-month probation contract, we add the following- minor medical insurance (clinic may vary according to your city)- food vouchers (10% of the gross salary)- restaurant tickets ($2,000 pesos)- saving fund (8% of the gross salary)*requirements*:- *must: advanced english* (strong communication skills: writing and speaking)- 1 to 2 years of experience in a similar role- strong administrative skills- feel comfortable on the phone to solve customer inquiries.- tech savvy (juggling with different platforms)- experience in hoa is a plus.