Senior network partner relationship specialist
location: mexico
discover your opportunity
what will your essential responsibilities include?
1. maintain operational-level relationships with new and existing local insurer partners in latam.
2. organize and participate in network partner vc/calls, inclusive of the network partner relationship manager.
3. preparation of meeting minutes with partners.
4. organize and participate in virtual visits / face-to-face meetings held during the year.
5. collaborate with claims and credit control teams in successful resolution of open matters, i.e., settlement of overdue accounts, payment of claims, intervention for follow-up/escalation with the partner in case cc/claims requests it.
6. monitoring ess tasks (local policy review, cases completion in the npp (network partner portal), pfo, policy authorization).
7. ensure the agreed slas by the np and ess teams are met.
8. ensure the correct use of the npp (network partner portal) by producing offices, network partners, and ess team.
9. monitoring weekly kpis (over sla%, tti, rejections-pending due to).
10. monitoring weekly backlog report and peos.
11. share kpis with partners monthly.
12. support and active participation in projects.
information gathering and capability development
1. gather partner capability information and share with countrypedia management team. Participation in the countrypedia recertifications meeting delivery times.
2. gather and review good local standard information in collaboration with countrypedia / network partners.
3. guide axa xl network on country specifics and support knowledge development across axa xl.
4. develop process improvements and solutioning to respond to country requirements and release critical updates where needed.
network partner quality control and issue resolution
1. in collaboration with the network partner relationship manager, proactively monitor network partner performance.
2. organize and participate in meetings during the year to expedite troubleshooting between all stakeholders.
3. engage operational-level partner contacts in the expedient resolution of program/relationship issues.
4. close and continuous monitoring until problems are resolved, following the matrix escalation when necessary.
5. support rollout of the npp for new territories.
6. provide new and refresher trainings on the npp for new and existing partners.
you will report to network partner management center lead latam.
share your talent
we’re looking for someone who has these abilities and skills:
required skills and abilities
1. bachelor’s in administration, industrial engineering, international commerce or similar.
2. some to moderate experience in p&c (underwriting, product management, claims, operations, reinsurance, etc.).
3. experience with non-p&c lines of cover, such as ifl, marine, specie, etc. (preferred).
4. negotiation, administration and communications skills.
5. market relationship experience (preferred).
6. languages: spanish (native/advanced) and english (advanced).
find your future
axa xl, the p&c and specialty risk division of axa, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
how? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.
with an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
learn more at axaxl.com
inclusion & diversity
axa xl is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
at axa xl, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
1. five business resource groups focused on gender, lgbtq+, ethnicity and origins, disability and inclusion with 20 chapters around the globe.
2. robust support for flexible working arrangements.
3. enhanced family-friendly leave benefits.
4. named to the diversity best practices index.
5. signatory to the uk women in finance charter.
learn more at axaxl.com/about-us/inclusion-and-diversity. Axa xl is an equal opportunity employer.
sustainability
at axa xl, sustainability is integral to our business strategy. In an ever-changing world, axa xl protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 sustainability strategy, called “roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
our pillars
1. valuing nature: how we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
2. addressing climate change: the effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
3. integrating esg: all companies have a role to play in building a more resilient future. Incorporating esg considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
4. axa hearts in action: we have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as axa xl’s “hearts in action” programs. These include our matching gifts program, volunteering leave, and our annual volunteering day – the global day of giving.
for more information, please see sustainability at axa xl.
flexible work eligible
none
axa xl is an equal opportunity employer.
location
mx-mx-méxico df
job field
underwriting
schedule
full-time
job type
standard
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