Transform markets, elevate careers
at nasdaq, we believe in creating more open and transparent markets, empowering people to access opportunities. By fostering connections, generating jobs, and promoting inclusive communities, we strive to provide a platform for growth.
we invest in our employees' careers, equipping them with the tools they need to succeed and cultivating an environment where diverse perspectives are valued.
nasdaq is a global leader in technology, leveraging data, analytics, and market intelligence to drive productivity and effectiveness.
we're seeking a skilled senior technical account manager to join our team in vilnius. This role will be based on-site, providing dedicated support to nasdaq market technology customers.
as a senior technical account manager, you'll play a crucial part in delivering technical solutions to clients worldwide. Your expertise will help build strong relationships with clients, driving high satisfaction rates.
main responsibilities:
* provide overall technical support services to clients according to the support and maintenance agreement
* collaborate with product engineering & project management teams
* act as a liaison between customers and internal teams, proactively managing customer expectations
* own and coordinate client incidents, ensuring timely resolution
* accountable for client slas and internal/external reporting on kpis
* contribute to client success strategy to drive growth and elevate support satisfaction
this is a hands-on role that requires a deep understanding of nasdaq products and technology. If you have 6+ years of experience in engineering, product management, quality assurance, or similar roles, and possess excellent communication and interpersonal skills, we encourage you to apply.
we welcome applications from qualified candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
nasdaq is committed to providing reasonable accommodations to individuals with disabilities. Please contact us to request an accommodation.
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