Human resources operations coordinator page is loaded
human resources operations coordinator
apply locations nuevo laredo, tamaulipas time type full time posted on posted today job requisition id r0000300765
career area: human resources
job description:
your work shapes the world at caterpillar inc.
when you join caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
job description:
supports the business by executing hr customer service and complex administrative duties.
supports developing a culture of recognition and human leadership for employees.
overview of organizational structures, job descriptions as well as follow up to natural career progression and internal growth.
job responsibilities will include but are not limited to:
1. contributes to operational excellence in hr by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
2. provides an excellent service experience when executing employee-facing processes.
3. proactively identifies opportunities to improve the employee experience, quality, velocity, and/or cost of hr processes.
4. supports the maintenance of an hr operations knowledge database and the gathering and reporting of hr operational metrics.
skill descriptors:
business process improvement: knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
level working knowledge:
1. gathers data for use in the analysis of business processes.
2. illustrates problems, opportunities and methods for improving existing business processes.
3. suggests ways to reduce variation and/or waste in processes.
4. helps evaluate what factors should be addressed in the change program.
5. participates in requirements analysis for process changes.
service excellence: knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
level working knowledge:
1. provides a quality of service that customers describe as excellent.
2. resolves common customer problems.
3. responds to unexpected customer requests with a sense of urgency and positive action.
4. provides direct service to internal or external customers.
5. documents customer complaints in a timely manner.
accuracy and attention to detail: understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
level working knowledge:
1. accurately gauges the impact and cost of errors, omissions, and oversights.
2. utilizes specific approaches and tools for checking and cross-checking outputs.
3. processes limited amounts of detailed information with good accuracy.
4. learns from mistakes and applies lessons learned.
5. develops and uses checklists to ensure that information goes out error-free.
employee relations: knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations.
level working knowledge:
1. assists employees with personal or professional problems.
2. conducts employee satisfaction surveys and documents interviewees' concerns and issues.
3. explains organizational policies, procedures and processes for dealing with employee relations issues.
4. addresses routine problems or disciplinary issues related to employee relations, such as grievances.
5. interprets and communicates employee relations policies and procedures at the local level.
hr: policies, standards and procedures: knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
level working knowledge:
1. analyzes policy and standards documentation and ensures organizational compliance.
2. maintains a specific set of standards and associated hr procedures.
3. communicates and refers potential exceptions upward for review and approval.
4. assists in the development and implementation of specific procedures.
5. provides feedback for the improvement of hr procedures.
human resources consulting: knowledge of hr approaches, tools and techniques; ability to inform, guide and advise managers in hr-related initiatives.
level basic understanding:
1. identifies key roles and responsibilities of the hr consulting function.
2. collects information on models for effective consulting of hr related issues.
3. documents various options for solving proposed hr issues and problems.
4. describes major activities performed and services provided by hr consultants.
human resources operations: knowledge of human resources (hr) policies, operational processes and considerations; ability to implement hr related tasks, processes, and projects to ensure that day-to-day operations run smoothly.
level working knowledge:
1. implements a specific aspect of day-to-day hr operations according to hr strategies.
2. assists training sessions related to hr processes and systems.
3. documents routine work flow, resource requirements, dependencies and criticalities.
4. records all hr data and transactions in human resources information systems (hris).
5. generates and interprets standards and management reports on hr activities.
top candidates will have:
1. bs degree
2. 50% english level, written and oral communication
3. +2 years of experience in human resource
additional information:
1. knowledge of caterpillar reman products
2. certified six sigma green belt.
3. knowledge of powerapps development
posting dates: april 16, 2025 - april 22, 2025
caterpillar is an equal opportunity employer (eeo).
not ready to apply? Join our talent community.
there’s more to work at caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one caterpillar.
our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the caterpillar we’ve built.
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