*job summary*:
the main objective of the account coordinator is to provide customer support to a set list of customer accounts.
the ac has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipmentsmmary.
*education / requirements*:
- bachelors degree
- english advanced
*duties*:
- daily maintenance of demand forecasts and purchase orders into bpcs, ensuring adherence to order acceptance policies
- analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- working with production, shipping, materials and other departments to respond to customer inquiries or issues in a timely manner
- developing inventory, production and delivery plans for the customer
- serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations
- assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
- anticipating customers' needs in order to ensure maximum customer satisfaction
- ensures ownership and business continuity for account coverage
- must be able to work well independently and escalate appropriately
- must have a high degree of patience and stress tolerance
- strong analytical skills including use of excel, including pivot tables, waterfall analysis
tipo de puesto: tiempo completo, indefinido
salario: $1.00 - $2.00 al mes
horario:
- turno de 8 horas
educación:
- licenciatura terminada (deseable)
experiência:
- servicio al cliente: 3 años (deseable)
idioma:
- inglés fluido (deseable)
lugar de trabajo: empleo presencial