North american company
*paid media agency*
*hiring*:
*key account manager digital*
*net salary base: $35.000 - $45.000 + pl* *english: 90% - 100% required*
general experience: programmatic and/or paid media
*description overview*:
- the kam is the post-sales relationship builder/maintainer within the company
- this individual is the liaison between the client and the internal team
- the kam is the chief organization officer within the pod and helps steer the pod forward while always being one step ahead of the client
- this individual should always look for ways to help the pod to ensure proper management of each client
*responsibilities*:
1) communication
- properly communicate with the client to get them all elements of a project (proposal, screenshots, reports, insights, wrap report, etc)
- be sure to confirm with the buyer and remaining pod members that your feedback/comments are clear.
- set proper expectations for team members and clients
*2) client retention/upsell/insights*
- ask questions about future needs/campaigns
- set-up post campaign calls to go over performance and offer suggestions for future campaigns
- work with your pod to provide actionable insights that are different each week or month
*3) technical skills*
- knowledgeable enough to pull any report/screenshot, do any media plan or send over any proposal that’s needed if time doesn’t permit working with strategists
- stay up to date with the latest trends and competitive landscape to be able to explain strike’s unique differentiation.
- familiarity and hands on experience in different digital media platforms is a plus
*4) pod management/quality control*
- review every report, media plan, proposal that comes through to ensure perfection prior to sending to the client.
- communicate feedback to team members if there are mistakes
- check campaign pacing each time you send a report (or more frequently) to ensure your buyer and you are on the same page.
- send out nightly to-do lists
- schedule bi-weekly retrospective pod meetings to discuss feedback and determine ways to improve work
*5) organization/data entry*
- the kam is responsible for all data entry within our crm tool and needs to ensure this is accurate/up to speed at all times.
- save all campaign details on drive/utopsa
*6) platform experts*
- maintain up to date knowledge of the platform you’re working on
*7) invoicing*
- work with the finance department to onboard new clients in campaign lab and xero
- responsible for invoicing clients at the end of each month and campaign
*8) special projects*
- think of ways and actually do unique proposals, case studies, reports, etc when warranted for high potential clients.