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*general information*:- country/region- mexico- province/city- san miguel de allende, gto.- location- rosewood san miguel de allende- department- food & beverage - services- job type- full-time permanent- main focus- delivering all bar-related aspects of the guest experience according to rosewood standards.- efficiently preparing drinks, setting up & breaking down of the bar in line with standard operation procedures (sop's).- effectively communicating, prioritising, and delegating tasks in a sophisticated environment.- ensuring the best range of quality drinks are available by trained, knowledgeable staff as quickly and efficiently as possible.- taking a proactive approach in developing bartenders, barbacks and ultimately the overall guest experience.- continuously drive the quality of product and deliver excellent results.- guest satisfaction- ensures that all associates deliver the brand promise and always provide exceptional guest service.- handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.- finance- maximizes associate productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.- marketing- evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.- is savvy of the local scene and maintains strong network of contacts to entertainers, barmen.- maintains a close relationship with regular patrons and entertains whenever appropriate.- operations- ensures that minimum brand standards have been implemented.- ensures that all food and beverage essentials are implemented.- responds to the results of the consumer audit and ensures that the relevant changes are implemented.- tastes and monitors the beverage products served throughout the operation, provides feedback where appropriate.- conducts frequent and thorough inspections.- human resources- oversees the punctuality and appearance of bar associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.- maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.- critical skills & qualifications- required skills- ability to work in a team and build relationships with the others.- proficient and fluent in spanish and english as a must.- being highly organised and proactive in managing your tasks.- having a passion for guest service and the art of cocktails crafting.- possessing a thorough understanding of mixology and bartending in a high volume, upscale environment