.about hireright:overview:*role purpose*:*responsibilities*:*must be fully bilingual in english & spanish.
*responsibilities*:- manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (ar) according to our policies.- analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders- reports any significant past due in the ar and/or any situation that could have an impact on collections.- provide constant update of account status.- resolve salesforce queue and general inbox customer inquiries- notate all actions in the accounting system- prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers' accounts- conducts balances and ar reconciliations with customers in accordance with the corresponding credit policies.- explain standard accounts receivable related policies and procedures to internal and external stakeholders- access, understand, and utilize detailed and summary level collection reports- perform other duties as assigned or required in a positive mannerqualifications:*education*:- high school diploma or equivalent required- college degree preferred*experience*:- high/proficient written and verbal communication skills in english- highly organized, detail-oriented, and great follow-up and follow-through skills- solution oriented with a sense of urgency- strong computer skills- intermediate knowledge in excel- ability to thrive in a face-paced environment with quickly changing business needs- ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments- strong confidentiality standards- customer service-related experience is an advantage- b2b collections experience is highly preferred- salesforce experience is an advantage- experience in shared service center environment is an advantage- ability to work effectively in a multi-national, matrix organization*please submit your resume in english.
*what do we offer:work wherever!
the location of this role is flexible, of course you will get a fair financial compensation and from day one you will receive a training plan to get you on board quickly.
in addition, you will have the opportunity to join our team of 3,000+ team members that work in 15 countries, serving clients in 200+ countries and territories.
many of our team members have been with hireright for a long time.
but that's not all, you will get additional benefits like:christmas bonusadditional holidays: holy thursday & friday, mother's day, day of the dead, virgin of guadalupe, and christmas eve.food voucher + meal bonussaving foundsgenerous vacation programmonthly payment of teleworking expensesinsurance for major medical expensesbusiness casual attiregenerous referral programprofessional growth