Handling work in the form of text and video voices, communicating with us family groups, and solving problems arising from the use of products by us family groups; - proactively reach out to family groups to communicate about their experiences and leverage their feedback to improve internal operations.- follow up the bugs that family group feedback in a timely manner, and be good at using the table to organize summary; - analyze user feedback,regularly output reports in data form, and propose targeted solutions.
skills- flexibility with working hours.- analytic, critical thinking and strategic problem solving skills; - proven ability to workwell in fast paced environment to meet deadlines within short time constraints; - enthusiasm, flexibility and proactive nature; - fast typing ability;- proven customer service experience; - excellent command of written and spoken english and spanish.- preferably have a background and knowledge about the internet industry.- good knowledge of ms office and google drivepay: from $16,000.00 per monthcovid-19 considerations:we are following the recommended city guidelines for covid.ability to commute/relocate:- ciudad de méxico, cdmx: reliably commute or planning to relocate before starting work (required)