Objectives/_purpose_ _- fulfillment of agreed business/financial targets customer satisfaction targets- experience of interpreting issues, recommending actions and following through changes across teams.- align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development- a_ccountabilities_ _- maintaining positive relationships with customers.- identifying customer needs and overseeing service delivery within the business context.- leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.- determining ways to reduce costs without sacrificing customer satisfaction.- assessing customer feedback and using your creativity to establish, improve, and refine services.- remaining organized and meeting deadlines.- building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.- supervision of project local teams and virtual resouces.- build competency, capability and capacity in data digital & technology to meet current and future business requirements.- work with business operations to implement delivery efficiency measures.- align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development.- dimensions and aspects_technical/functional (line) expertise- domain experience on service enablement is a plus (various; preferred)- experience in agile development.leadership- facilitates a culture that is open for innovation and automation and removes barriers to an effective automation culturedecision-making and autonomy- ability to promote innovative thinking and self-development.interaction- help other teams and conventional parts of the organization build effective communication and interaction with the team.- coordinate interaction with other teams of one's own and other units.complexity- contribute to product development to the extent of her or his competence- education, behavioural competencies_,_ and skills_:_*- bachelor's degree or equivalent- 5+ years of relevant professional experience in service delivery management- experience in stakeholder relationship management. Influential in orchestrating key stakeholders and product teams to turn product vision into reality.- excellent oral and written communication skills, business acumen, and enterprise knowledge.- promote knowledge sharing and mentoring- work with virtual/agile teams in different locations, aligning and adapting different work, culture, and communication styles- good computer skills and the ability to use business support software.- strong customer service, project management, quality control skills and good resource planning skills.- strong teamwork skills and attention to detail.*locations*:mex - santa fe*worker type*:employee*worker sub-type*:regular*time type*:full time