*job description*:
*are you ready to make it happen at mondelēz international?*
*join our mission to lead the future of snacking. Make it uniquely yours.*
*how you will contribute*
*what you will bring*
a desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- managing staff and line responsibilities
- service delivery, support and excellence
- program/project management with experience managing multiple projects for budgets, resources, schedules and quality
- general technical background
- process and service orientation
- business processes
*more about this role*
- oversee the infosys delivery factory, managing escalations and stakeholder expectations
- lead project delivery in terms of scope, deliverables, budget, stakeholder satisfaction and achievement of required business outcomes.
- successfully drive all aspects of project and solution delivery while staying within budget and project timeline.
- lead, manage, and coach the implementation project team.
- provide oversight and guidance on all statements of work (sow) for sn projects
- monitor all issues that affect the team, project, or program and potential risks.
- actively manage program/project’s financial, resource strategy and contingency
- oversee all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
- identify opportunities to provide additional value to our stakeholders and to work internally with the servicenow account teams to progress.
- drive the continuous improvements of our implemented modules on the sn platform
- oversee 2 platform upgrades per year
- manage the servicenow release calendar
- demonstrates ability to influence while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
- build deep and lasting relationships with stakeholders and team members
- contribute to the development and implementation of product roadmaps
- ensure the project delivery team complies with mondelez standards and frameworks
*qualifications*:
- excellent leadership and management skills
- minimum 5 years knowledge and experience working with or implementing servicenow
- minimum of 3 years managing project budget
- experience working with agile sdlc methodologies
- excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- strong interpersonal skills, customer centric attitude
- proven team player and team builder
- strong organizational and analytical skills
- familiarity with saas deployments and its supporting architecture; preferably itil experience
- risk management skills
- experience of managing external vendors as key stakeholders in overall project delivery
*professional skill requirements*:
- proven ability to build, manage and foster a team-oriented environment
- proven ability to work creatively and analytically in a problem-solving environment
- excellent leadership and management skills.
- ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
- can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
- strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
- strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
- passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities
*bonus points if*:
- pmp or csm certification
- servicenow system administrator certification
- itil 4 foundations certification
*education / certifications*:
servicenow certifications, project management certifications (pmp, prince2) are a bonus
*travel requirements*:
travel not expected
*work schedule*:
*flexible, remote with eventual visits to the office when required.*
*no relocation support available*:
*business unit summary*:
*at mondelēz international, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.*:*we have a rich portfolio of strong brands globally and locally including many household names such as *_oreo _*, *_belvita _*and *_lu _*biscuits; *_cadbury dairy milk _*, *_milka _*and *_toblerone _*chocolate; *_sour patch kids _*candy and *_trident _*gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.*:*our 80,000 makers and bakers are located in more *than 80 countries *and we sell