*activities*- lead, audit and support the process of the team in charge.- ensure the correct operation of the contact center and lead the work team to align process to accomplish the objectives of the department.- track and evaluate the key performance indicators of the operation.- elaborate and submit the kpi reports to the direct boss.
*requirements*:- advance english skills.
(fluent conversation)- advance excel skills.- experience 3 years in contact center.
(desired)- experience 3 years as operation manager or operation coordinator.- administration or economic degree.- management of key performance indicator.tipo de puesto: tiempo completosalario: $40,000.00 - $43,000.00 al meshorario:- turno de 8 horastipos de compensaciones:- bono mensual