If you’re looking for a career where you can make a real impression, join our global service center - hsbc and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of manager pricing operations.
objective:
mss data ops pricing is a shared service organization created in 2010 within htso with the mission of providing timely, compliant, and cost-effective reference and market data services globally. Encompassing the provision of instrument/pricing data to the global customer base including gm, hss, private bank, and rbwm, as well as the management of vendor data spend.
we currently operate from six global locations: london, new york, scotland, bangalore, colombo, hong kong, and mexico with approximately 300 staff. Our clients are spread across the globe covering apac, emea, mena, and americas.
the responsibility of this role would be to own and manage enterprise reference data maintenance for various asset classes in the department (fixed income, equities, derivatives & fx business (pricing)). The responsibilities also include the management of market data feeds both end of day as well as real-time data from third-party vendors, as well as updating internal data tasks to support both external and internal data on hsbc systems for the above-mentioned products.
the data ops pricing team will own the tasks mentioned above and will be responsible for the input, amendment, and maintenance of products and rates. Information is sourced from external third-party applications and databases such as bloomberg and reuters, which are in turn updated in the necessary product applications.
activities:
1. ensure that all work is delivered within agreed timeframes and meets the required high-quality standard.
2. deliver a high-quality customer-driven service that provides customers with a positive view of hsbc and meets their expectations in terms of accuracy, timeliness, and professionalism.
3. understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
4. ensure that common fraud/errors/irregular transactions are identified and escalated in accordance with procedures in a timely manner.
5. understand and comply with all relevant policies and procedures issued by the group and contained within the group standards manual and relevant functional instruction manuals, desk instruction books, and process guides.
6. be aware of the operational risk scenario associated with the role and ensure that all actions take into account the likelihood of operational risk occurring.
7. maintain hsbc internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
8. acquire and update knowledge on procedures related to processes and ensure that work is completed in accordance with procedures and within timeframes.
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