As a tech support specialist, you will play a vital role in delivering technical assistance to our partners through phone.
your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and multitasking approach.
*required*:high school diploma or equivalent.minimum of 1 year in a customer service role.proven technical aptitude and troubleshooting skills.passion for technology, particularly in areas likes iot, smart home, surveillance, networking, and home theater systems.
*preferred*:advanced degree in a technical field.hands-on experience installing or troubleshooting.surveillance/security systemspower management systems (ups, surge supression, etc.
)audio-video equipment, network hardware, or similar technical products.
*knowledge of*:networking concepts, including advanced router configurations, managed switches, firewalls, vlans, etc.home automation, iot, media distriution (hdbase t, video over ip), high-end audio, hvac, low-voltage or electrical wiring, and smart lighting systems.familiarity with case documentation in salesforce.previous experience in customer service or technical support within a callcenter environment.
*what we offer*:competitive base salary plus performance bonuses, up to $22,000 mx per month.full law benefits.life insurancepantry vouchers.be part of an exciting, tech-forward environment where your expertise and enthusiasm can shine.