The *it-is business application analyst* support nissan insurance operations and guarantee the it service availability
this position reports to jr manager it-is business applications, active participation is key as part of the cross-functional project management team focused on business transformation.
*job responsibilities.
*
- to assure the proper incident management and service request execution that come from nissan insurance business.
- to provide second level of support for nissan insurance it-is incidents.
- to manage external providers to assure the proper quality of service and fulfill the operational sla's.
- to contribute the improvement of it-is support by providing business consultancy
- to execute incident's root cause analysis, debug and process walk through to assure solutions.
- to participate in business process reengineering and continuous improvement initiatives (demand management)
- to be part of cross-functional teams as rtb-ams specialist, mainly focus on innovation projects
- to produce timely, detailed operational kpis and reports.
- to manage constant communication with managers levels of a specified customer
- to proactively align with business and technology partners to raise proactive initiatives, automation, digitalization and innovation that offer additional business value and/or solve business problems.
*1.
job knowledge and skills*:
- must have:
- effective incident and problem management
- effective project management
- understanding of is insurance and finances
- proficient in microsoft products, word, excel, powerpoint
- expert handling external providers
- nice to have:
- knowledge in insurance, financial or automotive industry.
- knowledge on devops, procurement processes in a global company.
- itil and cobit certifications.
- experience with foreign interaction and processes.
- computer skills: powerpoint, powerbi and excel (advanced)
- competencies:
- focus on results, customer orientation, negotiation and conflict management, effective communication, problem solving, teamwork, planning and organization, work under pressure.
- ability to articulate to business and ii-is managers.
*2.
years of experience*:
- 2-3 years of experience with areas related with it-is at finance or automotive industry.
- 2-3 years of experience in incident management and problem management process execution and kpi's at finance or automotive industry.
*3.
education*
bachelor's degree in computer science, information systems, industrial engineer or related discipline.
*4.
specific course/certifications*
- itil and/or cobit certifications desirable
*nissan (nmex,nedm, nrfs, nrfm and anzen) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
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