Delivery director
job overview: the single accountable delivery orchestrator and leader for integrated services delivered to their client, applying execution discipline to ensure control and predictable results on client service quality, compliance & security, cost management and capabilities building this role involves managing delivery of contracted services through atos operations teams and external contractors/ vendors, implementing service delivery processes that meet business needs and service level agreements (slas) ensuring a high level of customer satisfaction and driving continuous improvement in service delivery. Key competencies: ·
* customer focus: deeply understands client needs and ensures services are aligned to meet those needs. financial acumen: clear understanding and alignment of service delivery items, their costs and corresponding revenue.
* strategic thinking: aligns service delivery strategies with client business goals.
* change management: capable of leading the team and clients through changes in processes, technologies, or organizational structures.
* communication: clearly and effectively communicates with clients and stakeholders at all levels.
* performance management: sets clear performance expectations for the team and provides regular feedback. What will make you successful/or “your x factor”:
* sdm experience : + 7 years of experience as sdm on large global accounts in the areas of infra apps (middleware / database / mainframe) with seasoned experience on finance management, customer relationship management, transformation & innovation and service delivery.
technical knowledge in the areas of: · mainframe (z/os, cics, ims, db2, idms, storage & virtual tape, batch, acm) · os2 – tailored account processing application · scm – java application code management middleware – was, jws, iib, iis, jboss, mq · dms – filenet, rightfax, adobe experience mgr. · database – oracle, sql, db2, change data capture (cdc), striim, oracle exadata, informatica
your expertise: · bachelor’s degree in engineering, computer science, information system or related discipline · itil foundation certified, citp or other professional body qualification. ·
demonstrate personal integrity, strong work ethic and confidentiality. ·
communication: ability to communicate effectively with people at all levels using fluent english
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