.looking for an exciting career in telecom?
our client is looking for talented telco professionals to join our team.we are looking for a high-energy noc tier 2 engineer and superior troubleshooting expertise that will help & expand, maintain and troubleshoot a 24x7 network operations center.
in order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
*responsibilities*:- troubleshoots layer 1, layer 2, and layer 3 issues.
works with field engineers, and other providers to achieve maximum network uptime and swift resolution of all issues- perform network support, hardware configuration and validation of network-related devices such as xdsl modems, network interface devices, layer 2/layer 3 switches, firewalls, routers, voip, and analog voice services will be required on a daily basis.- evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.- work with other team members to resolve incidents and ensure timely resolution.- process all service requests for new or modified services as they are required.- monitor open trouble incidents and ensure timely resolution.- monitor network components (network routers, switches, velocloud, and other items).- identifies problem and risk areas and is able to advise management of actions required to mitigate their impact.- notify management of major network outages and resolutions.- other duties as assigned.
*qualifications*:- degree in it, engineering, computer science, information systems, or any related area of study with direct noc experience- experience supporting a network of systems.- strong problem-solving and troubleshooting skills are required.
the ability to identify and analyze problems swiftly on cisco equipment from layer 1 to layer 3 is absolutely key- technical expertise: routing, switching (cisco routers, & switches, velocloud)- experience working in any software-defined - wan (sd-wan) is a plus- knowledge of networking concepts and troubleshooting practices.
knowledge of tcp/ip, dns, mpls/vpls, bgp, eigrp, snmp, and utilities such as ping, traceroute, mtr, and telnet.- experience configuring and supporting monitoring tools such as solarwinds, nagios, and logicmonitor.- experience in system administration (aws, azure, and infrastructure)- experience contacting network carriers to report circuit outages.- experience configuring and supporting firewalls a plus- excellent verbal and written communication skills- strong critical thinking, analytical, and decision-making skills- excellent project management skills and strong ability to prioritize & customer-oriented- cisco ccna or higher.
*why we think this job is great*:- it's a remote full-time, 100% remote position where you'll work from home.- our company highly promotes work-life balance.- you'll have the resources you need to learn, lead, and deliver results