Job responsibilities give agents feedback on their individual performance and motivate team members keep track of each agent's training participate in the recruitment process closely with the hr department organize and optimize shifts ensure processes and procedures are up to date and adhered to for taking overflow calls/tickets handle incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within sla guide on selling techniques for complex outbound driven sales maintain knowledge and expertise associated with applications specific to individual customers requirements bilingual or proficient in german plus advanced level of english ability to grasp situations with many stakeholders and team members excellent communication skills previous experience in a relevant field ability to implement and manage change high customer care orientation able to develop personal and professional skills it knowledge and skills business knowledge with a commercial drive working knowledge of it platforms, equipment, and applications: windows / ms office / internet configuration enjoy facing challenges and overcoming obstacles contract details : full-time contract, 39 hours/week: monday to friday 8:30-17:30 benefits friends hunting (referral) bonus great office location in barcelona fully paid training about the company and the project you will be working on career development program and specialized courses opportunities for a career abroad through the international mobility program #j-18808-ljbffr