Country: mexico
location: loc5017: carrier - finance shared, galeana 469 ote, santa catarina, 66350 mexico
role: data domain specialist commercial
full/part-time: full time
build a career with confidence
carrier global corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
about the role
carrier is looking for an experienced data management professional to join our team as business enterprise data domain specialist - commercial. The data domain specialist will be part of the carrier business services (cbs) global master data management (mdm) team and will support the master data improvement strategy and roadmap for the commercial function. The role will support the implementation of structural improvements, delivering the highest master data quality level aiming at running efficient end-to-end business processes and allowing for decision making based on trusted data.
the role supports the data principal commercial on the data aspect of the commercial function in close collaboration with the people, process, and technology partners. He/she designs and implements standardized end-to-end processes and tools for the maintenance of commercial master data, delivering improved service quality, optimized cost to serve, controls & compliance, as well as enhancing customer experience. It also supports some commercial function projects from a data perspective.
he/she operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ erp instances, several other enterprise-level systems, supported by multiple service providers. He/she manages stakeholders’ relationships with business process managers across the commercial function to implement the strategy and roadmap for high-quality master data.
key responsibilities:
* support the cbs mdm team in the implementation of the company-wide data policies and governance framework
* deliver the master data management strategy and roadmap within the commercial function
* support the delivery of master data projects, ensuring timely completion within budget and value realization
* together with data principals and data owner, define data standards, cleansing (get clean) and monitoring (dashboard/kpis) of the commercial master data
* support the delivery of controlled, governed, and harmonized data maintenance processes for the commercial data domain
* implement the required kpis in the global mdm dashboard to monitor data standards compliance
* document data definition into the data dictionary/catalogue for the commercial data domain
* act as it touchpoint for master data sme supporting projects
* support the implementation of the data collection, storage and modelling strategy for the commercial function
* develop documentation and education materials to support business stakeholders and embed master data management best practices
* foster a continuous improvement and agile mentality in the delivery of the master data management commercial roadmap
* support mdm operations for queries and escalations (2nd line support)
* support the data principal in innovation and standardization to enhance customer satisfaction
* manage temporary external projects data experts for some projects
* foster communication and teamwork within and across organizational boundaries
* build working relationships with internal customers
requirements
as a minimum you must have:
* post-graduation in business administration, accounting, finance, isc, economics, it or equivalent work experience.
* minimum of 5 years' overall experience with 2 to 3 years in a process-related function accompanied by data supporting these processes.
* systems/it knowledge required, including experience with their implementation (sap, salesforce, mdg).
it would be nice if you have:
* experience in project management, with supporting certification preferred
* experience in implementation of standardized e2e business processes, in mdm processes a plus.
* experience in interfacing with business operational customers
* experience in process and data improvement, applying root cause analysis
* experience in mdm application systems
* experience in defining requirements for building data quality reports/dashboards
* experience in complex it system environments
* experience in complex business environments
* ability to utilize metrics to identify opportunities for service improvement
soft skills:
* strong communicator and change agent
* excellent analytical and problem-solving skills
* customer service mind-set and skills
* international mind-set – sensible to cultural differences
benefits
we are committed to offering competitive benefits programs for all of our employees, enhancing our programs when necessary.
* health insurance
* professional development opportunities
our commitment to you
our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.
join us and make a difference.
apply now!
carrier is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
job applicant's privacy notice:
click on this link to read the job applicant's privacy notice
#j-18808-ljbffr