The customer service senior executive supervises order processing and order fulfilment tasks.- he/she organises clients' contact database, and monitors responses to customer requests and queries to minimise gaps in customer service delivery.- he/she researches on customers' needs to improve customer relationships and experience.- he/she identifies appropriate channels and solutions for managing customers' concerns.- he/she analyses feedback and trends on various platforms used by customers to identify problems and opportunities for developing business process improvement solutions.- he/she works in a customer-driven and service-oriented environment.- he/she is a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction.
*key requirements*- you have solid prior experience in a similar role- you have excellent organizational, administrative and problem-solving skills- you possess strong communication, interpersonal, and customer service skills- you work well in matrix environments requiring you to work with a wide range of stakeholderstipo de puesto: tiempo completosalario: $1,000.00 - $1,500.00 a la semanahorario:- turno de 10 horastipos de compensaciones:- bono de asistencia- bono de puntualidadeducación:- licenciatura trunca o en curso (deseable)experiência:- customer service: 3 años (obligatorio)