.the logistics representative is responsible for managing customer's supply chain information and data within c.h.
robinson's transportation management system.
they act as an extension of the customer's staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made.
the logistics representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the chr project-based delivery model to improve any internal or external processes.duties and responsibilitiesthe duties and responsibilities of this position consist of, but are not limited to, the following:ensure transportation arrangements are made for shipments by:monitoring customer load board and information flow in the transportation management systemmaintaining any team mailboxesperforming relationship and knowledge-based exception management to any pre-defined processesdocumenting and organizing existing standard operating processeslearning multiple job functions within assigned teamfacilitating customer calls and updates, identifying when an outgoing call is needed to offer proactive answersmeeting operational metricsconducting chr systems trainings to external chr customer representativesmanaging reconciliation of daily, weekly, monthly, and quarterly reportsmaking fact-based suggestions on how customers can achieve their goals in utilizing chr by understanding chr's value propositionacting as a resource and support for peers when neededunderstanding and utilizing chr's project-based delivery model to find process improvements and cost savings within area of responsibility and/or teamother duties or responsibilities as assigned according to the team and/or country specific requirementsqualificationsrequired:high school diploma and/or gedminimum 2 years of experience in supply chain, transportation, and/or logisticsminimum 1 year of prior experience working with and troubleshooting information systemsability to work flexible schedule on occasion, including overtime hours when requestedability to travel up to 5% (domestic and/or international)site specific: fluent in english and the primary language of the applicable regionpreferred:bachelor's degree from an accredited college or universityproficient in microsoft office suite of programsability to present to a variety of audiencesstrong written and verbal communication skillsability to think critically, analyze data and solve problems quickly and accuratelyability to work in a team-oriented and fast-paced environmentability to prioritize and handle a variety of tasksability to adapt to an ambiguous and changing environmentability to motivate and encourage change, able to get positive results in a very large, dispersed organizationvalues a diverse and inclusive work environmentc.h.
robinson is an equal opportunity employer