*counter walk-in/dispatch service support hour*:8.30am to 6.00pm (mon - fri)8.30am to 1.00pm (sat)closed on sun & public holidaysjob description dispatch- responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.- perform troubleshooting for client platform related problems- respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
provide timely status updates to relevant parties.
- perform service request related to client platforms.- monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.- involve in client platform implementation/upgrade project.supporting skills microsoft windowsmandatory skills comptia a+years of it exp 3-5 yearwork location nus