Tactical retention responsibilities for assigned accounts include:- lead and manage the implementation of any new services in collaborationwith the appropriate operational stay at all origins/destinations- coordinate, distribute, and maintain standard operational procedures (sops)in collaboration with sales, operations, and finance- penetrate organizational structure and develop relationship beyond mainpoints of contact- ensure each crane worldwide office servicing the account understands thesops and executes accordingly- maintain rates and assess yields monthly- monitor account for timely payments and assist with collections on past dueinvoices- set up internal reports to monitor our performance in meeting criticalmilestones- immediately communicate any issues or exceptions to operations- enter all meeting notes, action items, complaints, compliments into our crmand distribute to appropriate people in global network- assign a corrective action to every issue/complaint and follow-up oneffectiveness of corrective action to ensure client satisfaction with theresolution- manage and lead business reviews; establish a quarterly review cycle, at aminimumengage sales and operations to participate in client meetings, presentations,and business reviews- when necessary, travel within region to visit accounts/account sites and craneworldwide offices to review procedures and maintain customerinformation/satisfaction- update status of progress on business opportunities- continuously focus on penetrating other areas of the business for additionalsupport and to uncover additional business opportunities- ensure all company policies and regulatory requirements are adhered tostrategic responsibilities- understand accounts' business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives andmitigating risks/constraints- continuously pursue and implement more efficiency and cost reductionmeasures- provide accounts with market updates (trade agreements, strikes, newcapacity being introduced, etc.)
and educational support- identify growth opportunities and develop a strategy to secure opportunitieswith the appropriate internal resources- create a business development plan with short- and long-term businessobjectives, initiatives, and quantified value-added contributions