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*who we are*we are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries.
the company has unique ventures throughout the uk, usa, canada, europe and asia, with new openings planned globally.
soho house is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
*the role*we are looking for an experienced full time coordinator to join our soho support team.
this position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.
*main duties*- accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.- to be commercially aware and able to offer recommendations on services.
keeping up to date with all promotions and special offers across the business.- to ensure that soho house reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.- to undergo any training needed to achieve the above responsibilities- to work to agreed kpis and adhere to company policies and procedures, whilst delivery service excellence in line with the soho house ethos.
*required skills/qualifications*- previous experience in a reservations agent role or similar - telephone based customer service experience essential.- previous experience with opera essential- excellent attention to detail and administration skills- previous experience of working with high profile/vip guests- experience of working in a 5 star/luxury hotel- problem solving skills and previous experience of managing complaints efficiently- excellent reading, writing, and oral proficiency in the english language- excellent time management skills with the ability to prioritize tasks and meet deadlines- sufficient knowledge of microsoft office*physical requirements*- must be able to seize, grasp, turn and hold objects with hands.- must be able to make periodical fast paced movements are required to go from one part of the property to others.- must be able to move, pull, push, carry or lift at least 30 pounds.- must be able to occasionally kneel, bend, crouch and climb is required.- must be able to perform physical activities such as lifting, cleaning, and stooping.- must be able to stand, walk, lift, and bend for long periods of time.
*why work with us...*soho house offers competitive compensation packages that feature global benefits and perks.
whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career