Main activities:
* follow up order execution (edi, delivery creation, shipment...): complete process since order entering till order shipped.
* follow up portfolio & kpi’s of service & root cause analysis.
* reporting main kpis (otds/c, ccl, bol, nor, loq...) to customers & participation in sim.
* ensure respect of sla and customize as needed.
* be the spoc of the customer to forward voc to internal team.
* prepare set of documents requested by customer (co’s, insurance certificate, proformas, export documents, etc).
* ensure information flow: lead times, delays, availability stock, blockage at so/material level, any other request in logistics.
* validate the technical/sales orders.
* urgencies/critical request and returns/quality request follow up.
* support to the ccc/bu.
* propose and participate in new improvements.
* handling customer claim request (lcr or ccmp).
* participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment.
qualifications:
* bachelor’s in supply chain, logistics, business or operations engineering.
* ability to look at the numbers, trends, and data and come to conclusions based on the findings.
* ability to communicate clearly and professionally, both verbally and in writing.
* ability to make independent decisions with little supervision.
* ability to proactively seek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position.
* partner, influence, collaborate & communicate across the enterprise and with the relationships built outside.
* independently solve problems and make decisions for primary and strategic execution and tactical issues within the relevant portfolio of projects and or processes.
* work within peer group and leadership infrastructure to ensure that best practice and opportunities are delivered.
* strong verbal/presentation and written communications skills working in a complex organization.
* fluent in english.
* experience with sap is a must.
* leadership.
* proficient user of microsoft office.
schedule: full-time
req: 0094xu #j-18808-ljbffr