Overview:
recruiter: julian gonzález
this position reports to: roberto velazquez
statement:
the program manager ii defines the objectives and develops suitable strategies for the program.
the career progression begins with assignments to formulate, organize, and monitor inter-connected projects and gradually shift towards assessing program performance in order to maximize roi, controlling deadlines, budgets, etc.
and evaluating project managers and other staff
detailed responsibilities/duties:
level ii
- plans the delivery of the overall program and its activities in accordance with the mission and goals of the organization
- develops an annual budget and operating plan to support the program
- ensures that program activities operate within the policies and procedures of the organization
- ensures that program activities comply with all relevant legislation and professional standards
- oversees the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
- supervises program staff by providing direction, input, and feedback
- coordinates the delivery of services among different program activities to increase efficiency
- monitors and approves all budgeted program expenditures
- identifies and evaluates the risks associated with program activities and take appropriate action to control the risks
- develops and implements long-term goals and objectives to achieve successful outcome of program
- develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement
- interviews and selects well-qualified program staff
- establishes and implements a performance management process for all program staff
- ensures all staff members receive orientation and appropriate training in accordance with organizational standards
- monitors cash flow projections.
manages all project funds according to established accounting policies and procedures
- be the sme and coach for the junior program managers in project management methodologies and processes
- share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels
supervisory responsibilities:
leads a team (increases with level)
job qualifications:
qualifications:
*skills*:required
- strong communication (both business and technical) and interpersonal skills
- detail-oriented, project management skills
- ability to support large, cross-functional projects
- ability to solve program issues and manage risks effectively
- ability to break down problems and estimate effort
- ability to establish reporting cadence, reports, and metrics
- deep knowledge of project management tools and processes
- familiarity with scaled agile framework (safe)/ agile / scrum principles
certificates / training:
- preferred: project management professional (pmp) certification
- preferred: safe agile/scrum certification
*experience*:
level ii
- 10+ years of technology experience
- 3+ years of program management experience or equivalent
*education*:
required
- bachelor's in information technology, business or equivalent
principles & related competencies:
ethical
- complies with policies and procedures; takes the high road and upholds our values; maintains confidentiality; acts with integrity, honesty and respect.
leader
- communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; celebrates the individual and the team; ability to clearly communicate.
collaborative
- communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; celebrates the individual and the team; ability to clearly communicate.
looks beyond oneself
- (team leader) demonstrates humility through servant leadership by thinking about what can i do as a leader to help you achieve your goals; develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; inspires and influences people to work together cohesively and enthusiastically engages with them; welcomes a diversity of backgrounds and ideas; values distributors and teammates.
drives innovation
- add value through: driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); proposing ideas and creative solutions to employee, distributor and/or customer challenges; celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts & data; welcoming other's ideas and suggestions and acting on them.
delivers change
- delivers change through: experiencing and