Responsibilities:
- build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.
- independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
- identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
- process customer orders/changes according to established department policies and procedures in a timely and accurate way.
- analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities.
*what your background should look like*:
- strong interpersonal skills and ability to consistently demonstrate working in a team
- bachelor’s degree strongly preferred.
- minimum 3 years’ experience in customer service related role.
- proficiency in microsoft suite (outlook, excel, word, powerpoint, etc.)
- ability to work with all levels within the organization in a fast paced environment.
- a process improvement focus that includes time management, attention to detail and organizational skills
- excellent interpersonal and communication skills (english is a must)
- sap & sales force knowledge is required.
- experience with automotive, commercial vehicles or appliance customers.
- location: virtual location/home office (méxico).
- #li-remote
*competencies*:
- values: integrity, accountability, inclusion, innovation, teamwork