*job information*:department name- alliant employee benefitsjob type- full timeservice now ticket- inc1231882industry- insurancemodality- on sitework experience- 0-1 yearassigned recruiter contactdate opened- 04/25/2025city- tijuanastate/province- baja californiacountry- mexicozip/postal code- 22010- ensure the department is meeting its goals by monitoring kpis, agent performance, providing feedback, documenting poor performance and providing all necessary and available work tools to agents.
create a healthy work environment that helps keep attrition low.responsibilities and functions- monitor agent performance and provide weekly documented coaching sessions- monitor dept.
kpis and assist in improving them- document poor agent performance with hr on time- work on weekly payroll to ensure agents are paid correctly (tress / excel / outlook)- generate weekly agent bonuses based on their performance (excel / outlook)- schedule agent time off in a way that avoids negative impact to kpis- perform other administrative tasks as assigned such as generating attendance reports, sending weekly performance updates, or generating invoices for company purchases*requirements*:- bachelor's degree (desirable)- advanced english level- windows office knowledge: word, excel, powerpoint- experience:- previous leadership position (+3 years of experience as a supervisor)- call center environment- business- administrative position- learning capacity- active listening*benefits*:- competitive weekly salary- excellent location (zona río, tijuana)- legal benefits- christmas bonus- savings fund- profit sharing (ptu)- vacation days- vacation premium- extra paid days off- private medical insurance and preventative care- friendly work environment- financing and discounts at local restaurants and coffee shops- growth opportunities