*responsibilities*:
maintain and grow monthly recurring revenue for outmost valued customers
develop strong customer relationships and serve in the role of trusted partner
ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium customers
partner cross-functionally with support, professional services, and customer success managers acting as a *subject matter and product expert*
*requirements*:
- advanced english communication skills (b2)
- +2 years *enterprise-level support* (customer service, customer success manager, b2b technical support)
- +1-year experience managing *contact center technology* or related (ccaas/ucaas: voip solutions, ivrs, wfm and queue management, conferencing and messaging, etc.)
- ability to work remotely, and independently as part of a global customer success management team and a leadership team that will be in another geography
- strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
- enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- internet connection +10 mb
we offer:
- *competitive salary*
- performance bonus
- pantry vouchers
- direct hiring and all law benefits
- monday to friday schedule
- *permanent work from home*:
- life insurance
- medical insurance
- 10 vacation days since 1st year
*responsibilities*:
maintain and grow monthly recurring revenue for outmost valued customers
develop strong customer relationships and serve in the role of trusted partner
ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium customers
partner cross-functionally with support, professional services, and customer success managers acting as a *subject matter and product expert*
*requirements*:
- advanced english communication skills (b2)
- +2 years *enterprise-level support* (customer service, customer success manager, b2b technical support)
- +1-year experience managing *contact center technology* or related (ccaas/ucaas: voip solutions, ivrs, wfm and queue management, conferencing and messaging, etc.)
- ability to work remotely, and independently as part of a global customer success management team and a leadership team that will be in another geography
- strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
- enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- internet connection +10 mb
*qualifications*:
qualifications*:
- advanced english communication skills (b2)
- +2 years *enterprise-level support* (customer service, customer success manager, b2b technical support)
- +1-year experience managing *contact center technology* or related (ccaas/ucaas: voip solutions, ivrs, wfm and queue management, conferencing and messaging, etc.)
- ability to work remotely, and independently as part of a global customer success management team and a leadership team that will be in another geography
- strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
- enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- internet connection +10 mb