.the infrastructure tech senior lead analyst is accountable for the overall infrastructure service delivery and improvement, business engagement, project & demand management, estate, and financials.this role requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the service level and stability of business services.
applies in-depth understanding of the business impact of technical contributions.
accountable for delivery of a full range of services to one or more banking businesses.
excellent communication skills required to negotiate internally, often at a senior level.
exercises control over resources, policy formulation and planning.
involved in short- to medium-term planning of actions and resources to remediate or improve service performance and continuity.
*responsibilities*:*client services*- * stakeholder mgmt*:- responsible for the overall relationship between infrastructure team and the it team- primary point of contact for questions and escalations; drive remediation with appropriate infrastructure teams.- provide clear and consistent communications across the businesses of infrastructure activities impacting consumer technology- provide clear communications to the infrastructure management team regarding business activities.- prepare and deliver monthly lob/domain mor's to cio's/ tech heads and deliver message on health of business- facilitate the annual client satisfaction survey, communicate results, and drive action plans for yoy improvements- * project delivery*:- facilitate the initiation and communication of infrastructure strategic initiatives that impact the consumer clients.- provide senior leadership from initiation to implementation for key business projects.- * infrastructure roadmap*:- publishes forward view of the consumer infrastructure roadmap- engage consumer teams to review infrastructure solutions and deployment strategies.
*service delivery*- joint accountability for the services (service health, risks, performance) within your respective client organizations- partner to facilitate the management of incident/ problem activities.- ensure data capture in servicenow is accurate; assist in making as complete as possible with right context- assess service readiness of all major releases/ implementations.- partner with production mgmt on service risk and process maturity assessments and drive remediation of sips.- review capacity needs of the consumer environments and ensure demand forecasts are evaluated and cared for.- identify any underutilization of resources that may provide an efficiency opportunity.- maintain end-to-end configurations for services in partnership with production mgmt configuration manager- support the reviews of the service provider to meet/exceed sla's