Offerfit is an ai decisioning platform for enterprises.
it enables lifecycle marketers to make 1:1 decisions that maximize business metrics.
offerfit's ai agents personalize customer interactions across various channels, optimizing for specific kpis.
it integrates with existing tech stacks and leverages first-party data to provide personalized experiences.
the platform focuses on experimentation, insights into customer behavior, and optimizing business outcomes rather than just clicks.
job title: customer success director (individual contributor)ai decisioning platform for lifecycle marketing.
personalize customer interactions to maximize business metrics.
benefits:generous pto (starting at 25 days pto per year)parental leave policy (12 weeks paid)100% remote work environment with flexible hoursquarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progressweekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health "barometer" meetings)other requirements:candidates must be able to fully overlap and support north america time zonesmust be fluent in english, both written and verbalup to 10-15% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related eventscandidates must be located in a major airport hub in latam (e.g., mexico city or panama city), and can travel easily to major cities in north, central & south america.responsibilities:own all phases of offerfit use case delivery working alongside offerfit implementation engineers and customer executives, marketers and it stakeholdersrun design sessions with customers to decide on and document use case requirements and integration approachchampion delivery & project management excellence through development of process playbooks and best practicesproactively identify, escalate and mitigate potential project risksbuild relationships with key stakeholders at offerfit customers and communicate customer needs to offerfit's product & marketing teams to ensure a customer-centric product roadmapquarterback offerfit teams to ensure customers' continued success with deployments and implementationsbecome a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of offerfitconduct analysis (including using excel, sql) and provide data-driven presentations on offerfit's business impact, use case insights, and guide customers through troubleshootingsynthesize and communicate stories based on customer insightsdevelop deep understanding of customer business context and pain points to facilitate the strategic mapping of offerfit value proposition
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