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*_puebla_*_, _*_mexico_*_ _*
*- senior oracle dba is responsible for maintaining and implementing database related activities, security and establishes policies & procedures for complex database management against agreed slas to ensure database service availability and reliability.
*general accountabilities*
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operate effectively with mínimal supervision and within a clear accountability framework.
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- * liaise with database service engineer on formalization/documentation of processes, procedures, standards, guidelines, template solutions, etc.
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- * provide oracle dba specific services to other parts of the organization such as service engineering and other run & maintain teams.
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- * use of end-to-end itil processes and tools in order to manage incidents, changes, assets, and service interruptions.
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- * promoting use of end-to-end processes such as incident management, change management, and situation management.
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- * ensure appropriate escalation actions are taken, using the global tools and processes available.
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- * involved in any operational changes to the service, organization, tools and processes.
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- * interface with other parts of the hosting & storage delivery organization in an open and constructive way.
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- * asset management: contribute to a 100% accurate administration of supported assets, agreed service levels and billing.
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- * work to solve problems, produce documentation, and share learning with counterpart teams.
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- * participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.
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- * ensure that work is properly documented and saved in a central repository according to specific service guidelines.
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- * maintain a high level of customer satisfaction.
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- * conveys goals and objectives clearly, interprets customers' requirement and implement the expected service delivery.
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- * services impact: high indirect accountability; downtime of database services would have major potential impact on the customer's business.
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*job qualifications*
*education*:
- * bachelor's degree preferred.
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- * itsm foundation training required.
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- * preferred with certified in oracle database.
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*technical skills*
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3+ years of experience in a multi-disciplined it environment with strong background in service delivery, operational support, and proactive management.
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- * 5+ years of experience with oracle rac dba.
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- * 10+ years of experience in an it function.
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- * excellent technical knowledge of oracle 18c/12c/11gr2, oracle rac 11gr2/11gr1 on linux and unix.
accreditations like oracle certified professional are a plus.
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- * experience with oracle single node cluster.
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- * experience with integration and support of backup software (net backup, rman).
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- * experience with oracle database migrations upgrades and patching.
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- * oracle database tuning and performance - usage of statspack, awr, addm, ash and unix native commands.
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- * oracle dataguard physical standby configuration, build and support including dataguard broker.
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- * having knowledge of mssql / mysql / db2udb database is plus.
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- * storage considerations for oracle database performance.
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- * oracle backup and recovery configuration and procedures.
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- * oracle enterprise manager/grid control for environment standardization.
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- * understanding of server and storage technology, especially in the area of high availability.
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- * data gathering and analysis skills (for the internal performance monitoring and service level management).
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*professional skills*
- * fluent english language skills required: verbal and written communication.
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- * self-motivated and disciplined.
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- * strong stakeholder relationship management skills.
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- * strong investigative and analysis skills.
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- * strong technical and process design and implementation skills.
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- * strong communication and presentation skills along with the ability to work in a highly collaborative environment.
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- * ability to work creatively and analytically in a problem-solving environment.
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- * manages multiple priorities in a high-pressure environment.
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- * have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.
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- * able to write intricate system and user documentation.
capable of writing and explaining purchase justifications.
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- * proven experience working within incident, problem and change management programs and developing maintenance plans related to storage environments is preferred.
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- * strong interpersonal skills to interact with fellow team members, fellow giti teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.
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*benefits*:
medical, dental, vision and life insurance.
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