*
*_puebla_*_, _*_mexico_*_ _*
*- senior oracle dba is responsible for maintaining and implementing database related activities, security and establishes policies & procedures for complex database management against agreed slas to ensure database service availability and reliability.
*general accountabilities*
- *
operate effectively with mínimal supervision and within a clear accountability framework.*:
- * liaise with database service engineer on formalization/documentation of processes, procedures, standards, guidelines, template solutions, etc.*:
- * provide oracle dba specific services to other parts of the organization such as service engineering and other run & maintain teams.*:
- * use of end-to-end itil processes and tools in order to manage incidents, changes, assets, and service interruptions.*:
- * promoting use of end-to-end processes such as incident management, change management, and situation management.*:
- * ensure appropriate escalation actions are taken, using the global tools and processes available.*:
- * involved in any operational changes to the service, organization, tools and processes.*:
- * interface with other parts of the hosting & storage delivery organization in an open and constructive way.*:
- * asset management: contribute to a 100% accurate administration of supported assets, agreed service levels and billing.*:
- * work to solve problems, produce documentation, and share learning with counterpart teams.*:
- * participate in on-call pager rotation for reactive support and respond to monitoring alerts in a timely manner.*:
- * ensure that work is properly documented and saved in a central repository according to specific service guidelines.*:
- * maintain a high level of customer satisfaction.*:
- * conveys goals and objectives clearly, interprets customers’ requirement and implement the expected service delivery.*:
- * services impact: high indirect accountability; downtime of database services would have major potential impact on the customer’s business.*:
*job qualifications*
*education*:
- * bachelor's degree preferred.*:
- * itsm foundation training required.*:
- * preferred with certified in oracle database.*:
*technical skills*
- *
3+ years of experience in a multi-disciplined it environment with strong background in service delivery, operational support, and proactive management.*:
- * 5+ years of experience with oracle rac dba.*:
- * 10+ years of experience in an it function.*:
- * excellent technical knowledge of oracle 18c/12c/11gr2, oracle rac 11gr2/11gr1 on linux and unix. Accreditations like oracle certified professional are a plus.*:
- * experience with oracle single node cluster.*:
- * experience with integration and support of backup software (net backup, rman).*:
- * experience with oracle database migrations upgrades and patching.*:
- * oracle database tuning and performance - usage of statspack, awr, addm, ash and unix native commands.*:
- * oracle dataguard physical standby configuration, build and support including dataguard broker.*:
- * having knowledge of mssql / mysql / db2udb database is plus.*:
- * storage considerations for oracle database performance.*:
- * oracle backup and recovery configuration and procedures.*:
- * oracle enterprise manager/grid control for environment standardization.*:
- * understanding of server and storage technology, especially in the area of high availability.*:
- * data gathering and analysis skills (for the internal performance monitoring and service level management).*:
*professional skills*
- * fluent english language skills required: verbal and written communication.*:
- * self-motivated and disciplined.*:
- * strong stakeholder relationship management skills.*:
- * strong investigative and analysis skills.*:
- * strong technical and process design and implementation skills.*:
- * strong communication and presentation skills along with the ability to work in a highly collaborative environment.*:
- * ability to work creatively and analytically in a problem-solving environment.*:
- * manages multiple priorities in a high-pressure environment.*:
- * have strong inter-personal and communication skills: capable of training users in complex topics and making presentations to internal groups.*:
- * able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.*:
- * proven experience working within incident, problem and change management programs and developing maintenance plans related to storage environments is preferred.*:
- * strong interpersonal skills to interact with fellow team members, fellow giti teams both regionally and globally, customer project resources for project-type activities, and various customer and customer segment representatives.*:
*:
*benefits*:
medical, dental, vision and life insurance. S