Job description
torreón, coahuila
analyst customer service - ttc
to assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight.
responsibilities
1. analyzes the demand coming from the edi to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.
2. in charge of reviewing edi transmission and reflecting them properly on plex system, as well as customer portal updates.
3. in charge of addressing any customer claim to different departments such as quality, customs, shipping, manufacturing, sales, etc.
4. receives the purchase orders from the sales portal and assure their capture on time, avoiding premium freight because of the lack of capture or excess/obsolete because of an incorrect capture.
5. make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time because of demand management issues.
6. internal meeting attendance, in order to be informed about model-year changes or the engineering changes to avoid lack of material or the excess or obsolete due to demand management issues and weekly road maps information.
7. implement the adequate controls to avoid obsolescence of finished goods or raw material because of a demand management issue on the forecast entered on the erp plex.
8. keep close contact with support areas, such as manufacturing, quality, customs, engineering, in order to ensure shipments on time.
9. implement conciliation in order to avoid fluctuations in customer demand.
10. anticipates and prevents problems; effective decision making; works on continuous process improvement; eliminating processes that do not add value and implementing processes which ensure customer satisfaction.
11. comply with and ensure compliance with pkc group's environment, health and safety policy and energy policy.
12. comply with the environmental, health, safety and energy requirements set forth in federal, state and municipal legislation and applicable regulations related to our activities and products to comply with the emass (energy, environment, health and safety) procedures inherent to their work position.
13. contribute to the effectiveness of the energy, environment, health and safety management system, including the achievement of the emass objectives and goals.
required profile
education and experience:
1. bachelor’s degree in administration and/or engineering area.
2. fluent in english 80% or higher.
3. erp knowledge.
skills/knowledge requirements:
1. experience with the mrp and scheduling software, like mfg-pro, oracle, sap, jd power and or plex mfg. system.
2. strong knowledge of office usage, especially with ms excel advanced user or expertise on databases.
competencies
1. influencing
2. managing work
3. communication
4. quality orientation
5. customer orientation
benefits
1. it is an active full-time vacancy with competitive benefits.
2. equal opportunity employer – inclusive company.
steps to apply
1. to learn about the position and apply, visit: application link
about us
motherson es una empresa multinacional enfocada en las personas que prestan servicio a una gama diversificada de empresas con un amplio rango de productos y servicios y es uno de los 22 proveedores automotrices más grandes del mundo. Con instalaciones a lo largo de 41 países y la fuerza laboral de 135,000 empleados, la empresa cuenta con un entorno verdaderamente global donde la diversidad e inclusión conducen nuestra cultura. pkc group, un miembro de motherson group es un socio de confianza en la industria comercial global de sujeciones de cableado vehicular. Proporcionamos a nuestros clientes, experiencia líder en la industria con concepto de servicio completo de capacidades de diseño y les ofrecemos soluciones personalizadas y rentables. Nuestra experiencia única en la gestión de la complejidad de productos personalizados y la capacidad de integrarlo en el entorno operativo de los clientes proporciona una ventaja competitiva a nuestros clientes. Si te apasiona causar un impacto, te invitamos a formar parte de nuestro equipo.
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