*join a team recognized for leadership, innovation and diversity*:the customer service subject matter expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.
as well creating the right environment and mind-set for the rest of the customer service teamexcellent communication is required as well as a broadly thinking team player.
be able to work efficiently in a high-pressure environment and remain calm in any circumstances.- work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing- order processing & order management for latam- follow & comply with customer experience policies- develop and maintain effective working relationships on a regional scale with internal customers, pmt business leaders, logistics and isc personnel- own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling*you must have*:- bachelor´s degree on logisitc administrative or related to customer experience- minimum of 2 years of experience in a customer service environment- advanced english proficiency oral & written communication at all levels- experience working in a multi discipline team- preferred experience in erp & crm (sap, oracle or similar)- good understanding and operational experience*we value*:- ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures- ability to interact with a wide variety of customers in various countries- demonstrates an ability to understand customer requirements and priorities to make the right business decisions- interpersonal skills sound judgment, problem solving & appropriate decisiveness -*additional information*:- * job id*:hrd213227- * category*:customer experience- * location*:av.
santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,01210,mexico- nonexempt