*work schedule*
other
*environmental conditions*
office
*job description*
*primary accountabilities*:
- telephony system and contact center administration and monitoring
- coordinate with the global it service desk to effectively resolve lan/wan/telephony issues within our predefined service levels
- maintain and administer user and telephone accounts according to our standard operating procedures
- use genesys cloud to monitor and maintain maximum system performance levels
- stay ahead of new genesys cloud cx system features, and recommend future solutions to our innovation lab.
*job qualification*
- bachelor's degree in computer science or related area
- * experience with genesys cloud administration and end-user operational support*:
- experience in network communication and/or telecommunications systems
- or equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities
*knowledge, skills and abilities*:
- business focused approach with strong communication skills
- proven ability to tackle sophisticated system and technical problems
- ability to multi task and pay close attention to detail
- positive demeanor with a dedication to a high quality of work
- demonstrate a proficiency and passion to learn new technical skills
- understands fundamentals of the following technologies: lan/wan, tcp/ip, voip, sip, and cisco call manager
- solid understanding with systems in use at ppd or within the cro/pharmaceutical industry