*about jll *
- we're jll—a leading professional services and investment management firm specializing in real estate.
we have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
as a global fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
that's why we're committed to our purpose to shape the future of real estate for a better world.
we're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
and we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
*this position provide a great workspace experience by taking ownership of the front desk activities, ensuring the office is maintained as per operational standards, adhering to global workplace strategy.
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* bring your people focused skills including strong stakeholder management and relationships building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.
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* this role has full ownership of the reception and office operations and is requiring on-site coverage.
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responsabilities:
- coordinate site operations according to all agreed policies, procedures and contract scope.
- identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
- manage repairs and maintenance, minor works and other work requests, tracking to completion.
take ownership of small fm projects and provide support for larger d&c projects.
- provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with mínimal disruption.
- assist in the procurement of vendors and services as required.
- coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support space planning activity and building churn/moves as required and acting as the site key point of contact.
*service delivery*:
- provide coordination and support events, meeting and conference facilities as required.
- provide the following services as may be applicable to the site: reception and guest support, new hire orientation, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes.
- assist in carrying out safety and emergency response activities as directed.
- follow established escalation procedures and incident reporting procedures.
- maintain and update standard operating procedures (sops) and emergency response
- actively support an environment of teamwork, co-operation, performance excellence and personal success.
- participate in the individual performance management program, and personal development
- act as an ambassador for jll by behaving consistently with cultural and ethical requirements.
*finance management / cost control / profitability*:
- assist with operational reporting, budgeting, financial systems, purchasing as necessary.
- identify and respond to any financial or budgeting related issues.
- ensure prompt and accurate management of purchase orders in finance systems.
- manage payments to vendors where applicable, using available systems, complying with relevant policies.
- seek ways to constantly reduce costs and improve operational standards.
- ensure compliance within delegated financial and contractual authorities
this role is part of a wider global account team, and at times you will be expected to support its requirements and programs.
*skills & competencies*:
- effective interpersonal and communication skills.
- strong relationship building skills, proven ability to influence and motivate.
- effective time management and able to work to deadlines.
- ability to operate within a multi-disciplinary team.
- the ability to find ways of solving or pre-empting problems.
- the ability to recognize opportunities for improvement and develop proposals for implementation.
- the ability to translate customer requirements into clear deliverables and maintain a client-focused approach to service delivery.
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