*goals*:
*additional responsibilities*:
- provide consultation on issues related to legal and procedural compliance, employee relations, and performance management
- work closely with the business and employees to improve work relationships, build morale, increase employee commitment, engagement, productivity and retention
- maintain strong relationships and communication with managers to keep abreast of employee relations concerns with aim to collaboratively resolve any issues
- support the development and implementation of hr related initiatives, policies, procedures and best practices
- actively participates in key leadership meetings of the assigned client groups
- partner with client group to improve hr practices, process decisions and programs
- administer country wide employee benefits programs
- manage all disability claims and health and safety matters for designated client groups
- provide guidance and advice on all queries relating to hr policies and practices
- maintain an understanding of legal and regulatory requirements, ensuring full legal compliance to protect the interests of the employees and the company
skills & experience
- minimum 3 years progressive human resources experience, preferably as a generalist
- bachelor degree with concentration in business/human resources or equivalent work experience required
- previous work experience within a call center is an asset
- strong working knowledge of all applicable employment laws
- demonstrated interpersonal and communication skills to effectively deal with multiple stakeholders
- ability to diagnose complex employee relations issues
- comfortable with change and managing to tight timelines
- proficient consulting, coaching, and collaboration skills
- proven ability to influence and build credible and effective relationships with all levels and across both the business and hr
- sound analytical, problem solving and negotiation skills with an ability to understand broad human resource issues and resolve conflict situations in a diplomatic manner
- results-oriented, highly organized and have a demonstrated ability to handle multiple priorities
- excellent facilitation/presentation skills