.senior solution consultantgdc teammexico cityjob descriptiondepartment descriptionsalesforce professional services - global delivery centre (gdc) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs.
we are the trusted delivery partner for salesforce professional services that ensures end to end multi-cloud delivery capabilities across all salesforce technologies and scales with agility for successful customer outcomes!
we at gdc strive to foster growth & innovation with focus on performance, productivity & impact.overview of the roleour global delivery center is seeking a design-savvy business analyst/solution consultant to support solution delivery opportunities in the customer success group team, lending expertise to the delivery of world-class salesforce implementations and building the necessary and valuable relationships both internally and externally in order to become recognized as a world class business transformation expert.your impactyou will be working directly with customers to meet their business needs.
you'll create detailed requirement documentation and coordinate development of comprehensive assets to run on the omnistudio platform.
through the work on salesforce industries, you'll become a guide in educating the customer about product capabilities, identifying gaps in the processes, and servicing customers via digital channels.
you shall also develop leadership skills in agile software development.specific responsibilities include:working closely with our customers, industry experts, product managers, and engineers to investigate business processes at a detailed level.participating in business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.developing strong client relationships by building trust, rapport and positive working relationships with both internal and external customers, and team members.create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements.crafting and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.collaborating with sfi's product and design teams to suggest improvements, find opportunities for automation, understand the standard methodologies and create simple and sophisticated flows that deliver the functionality required.utilising knowledge on omnistudio tools, including omniscript, flexcards, integration procedures to rapidly construct dynamic, omni-channel interactions.attending daily stand-ups, story pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.as required, participating in the uat and release process, including test planning, development of test scripts, testing logistics, test execution, and status reporting