.establishes technical direction and strategy for group.- represents the team at customer sites if required.- ensures technical solutions meet defined standards or metrics.- serves as escalation point for urgent and highly sensitive customer issues.- establishes team training curriculum and requirements.- reviews and/or approves complex technical plans and solutions as applicable.- provides technical leadership on highly complex and cross-functional projects.- partners with key technology leadership across business division and industry.- anticipates and understands trends that may impact technology decisions.- assesses technical capabilities of team members.- ensures team members are recruited, developed, organized, and equipped to operate efficiently and effectively in pursuit of company business objectives.- provides leadership, which will ensure the development of a service culture and generate motivation and commitment to business objectives.- makes hiring decisions.- develops and maintain deep expertise in applicable thomson reuters products and infrastructure and ensure that this is appropriately deployed in the rapid and effective resolution of all third level problems.- leads team through standard incident and problem management process.- has responsibility for assigning work, allocating resources, monitoring results, controlling costs, as well as, managing and mentoring staff.- identifies business problems and establishes technical projects to mitigate risks- manages portfolio of projects and virtual teams across business units- translates business and strategic objectives into tactical project plans.- manages dependencies and priorities for teams.- communicates key performance indicators and metrics to stakeholder community.- communicates team changes to internal stakeholders and team members.- communicates with senior leadership on major incidents, root cause and problem resolution.- prepares presentations for stakeholder community.- communicates bi-directionally between teams and upper management as well as across groups.- leads team and is accountable to manage to product availability targets.- establishes and maintains key process standards and best practices.do you want to be part of a team helping re-invent the way knowledge professionals work?
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