.sr.
it business analyst- corporate governancelocation: mexico city (hybrid)as the global leader in eye care, alcon has built a rich history of providing innovative products to customers and patients all over the world.
we're extremely proud of our legacy and the significant way we've helped to shape the industry over the last 70 years, but we're just getting started.
our relentless passion to eliminate unmet medical needs drives our pursuit to further advance eye health worldwide.
we're looking for exceptionally talented, driven people who want to make a difference.
if you'd like to help us change the way the world sees, this is your chance to be brilliant!The person in this position will support the global legal and communications business skakeholders and various it teams., providing high-quality services.
ensuring that it services meet expectations including:- accountability for the delivery of corporate governance it services- stakeholder engagement and escalation- business process solution discovery- demand management- project support on approved demands following the alcon pm methodology.- high quality operational support deliveryhow you will make a difference- key responsibilities_- excellent interpersonal skills and ability to work in a geographically distributed teams, across time zones.- own and support corporate governance demand process (new project or enhancement) from idea capturing to project approval, aligning with other it supporting functions on competing priorities- ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services- maintaining an in-depth knowledge of corporate systems- develops, maintains, and establishes operational specifications for systems considering such things as information flow, configuration setup for systems, volume, ad hoc reporting, analysis, and document format- coordinates and facilitates projects, testing, training, change management and system patch or upgrade analysis- represents the business unit to define requirements, process mapping and business cases for the technology developments- partners with business and technology teams to ascertain system requirements, such as program functions, output requirements, input data acquisition, execution of user acceptance and may coordinate and perform testing, and system techniques and controls.- identify and implement continuous improvement on current services by constantly capturing feedback, assessing team performance, and conducting retrospective sessions