The ar/ap clerk is responsible for supporting our collections efforts while adhering to state legal requirements, association policies, and other regulatory compliance requirements.
key areas of focus include providing quality customer service and facilitating payment collection/account resolution.
this position plays a key role in the daily experience and wellbeing of homeowners, guests, and fellow employees.
- assist with collection functions through data entry.
- track and retrieve certified mail receipts from our online database.
- learn internal systems and processes to support: bank return notification actions, unassigned portal login requests, portal billing inquiries, and fee waiver requests.
- key attention to detail in maintaining homeowner records.
- assist homeowners with online account access, resetting passwords, online payments, and paperless billing.
- generate refund check requests.
- code invoices to proper gl code.
- review homeowner accounts and process voids/adjustments.
- retrieve and save collection reports for distribution to our boards.
- support our collection efforts while maintaining compliance with civil codes and regulations while adhering to the associations collection policy.
- other duties and special projects as assigned.
*workload*: entering and scanning invoices in vantaca.
typically processes an average of 200 invoices a month.
*time over the phone*: 30% for setting up automatic payments and dealing with vendors.
*salary*: $15,000.00 - $20,000.00 per month