We are seeking an experienced director delivery manager to join our team. The ideal candidate will be responsible for overseeing high-impact delivery projects, ensuring top-tier service and effective delivery coordination to our clients. With a significant background in it and project management, you will handle large teams, address complex engineering challenges, and ensure optimal customer satisfaction.
responsibilities
* manage full-cycle delivery engagements with teams of 70+ ftes
* govern project delivery effectively with all stakeholder involvement
* resolve complicated engineering issues while maintaining quality and adhering to timelines
* ensure excellence in the design, coding, and overall solutions
* take full responsibility for the entire customer experience in terms of delivery
* mentor and develop talent among delivery leads and managers
* advocate for and implement the best engineering processes and practices
* ensure optimal management of the business end of solutions to maximize value delivery
* foster a robust team environment and guide teams to understand and cater to customer needs efficiently
requirements
* 12+ years of it experience
* 8+ years in managerial roles such as manager, owner, or coordinator
* involvement in at least 10 projects or experience launching 3+ products or key product capabilities to the market
* demonstrated capability to manage delivery engagements effectively shared across high-profile teams
* proven governance skills over project delivery involving multiple stakeholders
* expertise in handling complex engineering challenges with focus on quality and timeliness
* current knowledge in designing and implementing comprehensive solutions emphasizing continuous delivery/deployment pipelines
* skills in managing outcome-based setups with strict adherence to timelines and commitments
* experience in handling customer escalations, contracts, and team rotations effectively
* exceptional ability to identify customer needs and adept at driving closure to customer issues
* proven capabilities to build strong, cooperative team environments
* proficient english skills at c1 level
nice to have
* familiarity with best practices in ci/cd tooling
* experienced in maintaining continuous integration and continuous delivery pipelines
we offer
* career plan and real growth opportunities
* unlimited access to linkedin learning solutions
* international mobility plan within 25 countries
* constant training, mentoring, online corporate courses, elearning and more
* english classes with a certified teacher
* support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
* enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
* flexible work schedule and dress code
* collaborate in a multicultural environment and share best practices from around the globe
* hired directly by epam & 100% under payroll
* law benefits (imss, infonavit, 25% vacation bonus)
* major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
* 13 % employee savings fund, capped to the law limit
* grocery coupons
* 30 days december bonus
* employee stock purchase plan
* 12 vacations days plus 4 floating days
* official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
* relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
#j-18808-ljbffr