*about winona*:
winona is one of the leading telemedicine companies providing hrt for women in menopause. We’ve built all of our technology in-house including an ehr, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.
*about the role*:
winona is looking to hire a *full-time remote patient care representative*. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for winona.
*seniority level: entry-mid level*
*responsibilities*:
- answering questions about winona’s products and services.
- delivering information about winona’s offerings.
- ensuring patient satisfaction and maintaining professional patient support.
- handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
- keeping records of patient interactions, processing patient accounts, and filing documents.
- taking the extra mile to engage with patients.
*requirements*:
- experience working in a medical-related job
- strong customer service experience
- willing to work on weekends with weekdays off
- availability to work est hours
- hands-on experience in excel/google sheets, word/google docs, and other computer basics
- comfortable making calls with patients
- comfortable using social media
- excellent communication and writing skills
- attention to detail and a good sense of judgment
- a personal computer with stable internet
*what’s in it for you?*
as a full-time member of our team, you’ll enjoy:
- work wherever you choose
- unlimited pto
- non-working holidays per country of residence
- pro-rated 13th-month bonus in select regions.
- referral bonuses
- financial support for online courses
- fun and casual work environment
- employee engagement activities and virtual gatherings
- we are a diverse, global team!