Job summary
responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and food and beverage/culinary department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.
candidate profile
education and experience
• high school diploma or ged; 2 years experience in the laundry, housekeeping, or related professional area.
core work activities
managing department operations and budgets
• managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• ensures consistent workflow to minimize peaks and valleys in production.
• brings issues to the attention of the department manager and human resources as necessary.
• using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• supervises daily laundry shift operations and ensures compliance with all policies, standards and procedures.
• ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• orders cleaning supplies and uniforms within budget.
• understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
• participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
• works effectively with the engineering department on laundry equipment maintenance needs.
• participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• operates all department equipment as necessary and reports malfunctions.
• develops, maintains and uses effective back-up plans for breakdowns.
• evaluates and implements new techniques, supplies and equipment.
leading discipline teams
• ensuring and maintaining the productivity level of employees.
• utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• encouraging and building mutual trust, respect, and cooperation among team members.
• establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
providing and ensuring exceptional customer service
• providing services that are above and beyond for customer satisfaction and retention.
• improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• sets a positive example for guest relations.
• empowers employees to provide excellent customer service.
managing and conducting human resources activities
• ensuring employee success and event success recognitions are taking place in all shifts.
• identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• recruiting, interviewing, selecting, hiring, and promoting employees in the organization.
• supervises staffing levels to ensure that operational needs and financial objectives are met.
• effectively schedules employees to business demands and tracks employee time and attendance.
• solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• manages employee progressive discipline procedures.
• manages the employee performance appraisal process.
• ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (sops and lsops) and support the peer review process.
• celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
marriott international is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.