• develop and maintain strong relationships with key clients
• develop and implement strategic account plans
• regular communication with key accounts to monitor health of the account
• negotiate contracts, pricing, and terms.
• provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders.
•identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.
•maintain detailed records of interactions, transactions, and communications with key accounts in crm systems or databases.
•foster a culture of customer-centricity, professionalism, and excellence within the organization.
•pro-actively identify gaps in current process and systems and offer solutions for improvement.
minimum qualification:
•bachelors degree in business administration, marketing or related discipline.
•5 plus years experience in a similar role
•strong organizational and time management skills.
•strong analytical and problem-solving abilities.
essentials:
•proficiency with erp next or similar application
•experience with a ticketing system
•experience in e-commerce
•understanding of large language models (llm)
•flexible, independent, and able to work in a team
•capable of establishing process design with maximum automation
•flexible, independent, and able to work in a team
•amenable to work +or - 4 hours cet
nice to have:
•experience in global trade
•knowledge of german language